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Refund and Cancellation Policy

Effective Date: September 2026

At GoGo Rummy and gogorummy.online, we want things to be as simple and fair as possible. We know that banking delays, UPI glitches, or sudden network disconnects can happen sometimes during a transaction or game.

This Refund and Cancellation Policy clearly explains how we handle refunds, bank reversals, and balance adjustments so you always know where your money is.

1. Failed Deposits (UPI / Net Banking)

If money is deducted from your bank account or UPI app (such as PhonePe, Google Pay, or Paytm) but fails to reflect in your GoGo Rummy wallet:

  • Automated Bank Reconciliation: In 98% of cases, the Indian banking switch (NPCI) automatically reverses the interrupted transaction and credits the money back to your source bank account within 24 to 48 business hours.
  • Manual Resolution by Support: If the funds do not reflect within 2 hours, take a screenshot of your bank SMS or UPI transaction details showing the 12-digit UTR (Unique Transaction Reference) number. Email it to support@gogorummy.online. Our billing team will manually verify the UTR with our payment gateway partner and credit your game wallet immediately.

2. Technical Server Disconnections During Matches

If an active game table is unexpectedly interrupted due to a verified central server crash, power failure at our data center, or platform maintenance:

  • The round will be automatically nullified.
  • The complete entry fee (buy-in chips) deducted from all seated players will be fully refunded back to their respective game wallets within 30 minutes.
  • Please note: Disconnections caused by local issues on the player's end (such as personal phone battery dying, local telecom network drops, or closing the app manually) are not eligible for server-fault refunds.

3. Cancellation of Withdrawal Requests

If you submit a withdrawal request and realize you entered the wrong UPI VPA or incorrect bank account number:

  1. If the transaction status is still "Pending", you can cancel the request from the withdrawal history menu inside the app lobby.
  2. The requested amount will immediately revert back to your withdrawable wallet.
  3. Once a withdrawal enters "Processing" or "Success", it has already been dispatched to the banking network and cannot be cancelled. If the bank details do not exist, the banking network will reject the transfer and return the funds to your gaming wallet within 24 hours.

4. Unauthorized Transactions & Fraud Prevention

If you believe an unauthorized deposit was made on your account due to device theft or compromised credentials:

  • Contact our support desk immediately at support@gogorummy.online.
  • We will freeze the associated account immediately to prevent any further wagering or cash-outs.
  • Following an internal security investigation and verification of legitimate ownership, remaining unspent balances will be reversed to the original payment source.

5. How to Request a Refund

To request assistance with any refund inquiry, please email support@gogorummy.online with:

  • Your registered mobile number / Player ID
  • Transaction Date & Time
  • Amount in INR (₹)
  • 12-digit UPI UTR number or Bank Reference Number

Our finance desk operates 24*7 and processes refund reconciliations within 1 to 2 business days.